Shipping
(Excluding launch days), all orders placed before 1pm will be dispatched the next working day. Once dispatched your order should arrive within the approximate timescales:
Zone 1 - United Kingdom (GB):
Standard (3-5 business days) - £5.99
Express (1-3 business days) - £7.99
Zone 2 - Europe A (AUT, FRA, DEU, ITA, NLD, ESP):
Standard (4-7 business days) - £14.99
Zone 3 - Europe B (ALB, AND, ARM, BEL, BLR, BIH, BGR, HRV, CZE, DNK, EST, FIN, GEO, GRC, HUN, IRL, JEY, LVA, LIE, LTU, LUX, MLT, MDA, MCO, NOR, POL, PRT, ROU, SRB, SVK, SVN, SWE, CHE, TUR, UKR):
Standard (4-7 business days) - £24.99
Zone 4 - North America (CAN, USA):
Standard (5-10 business days) - £24.99
Zone 5 - South America (ARG, BOL, BRA, CHL, COL, MEX, PRY, PER, URY):
Standard (5-10 business days) - £29.99
Zone 6 - Oceania (AUS, NZL):
Standard (5-10 business days) - £24.99
Zone 7 - Middle East (BHR, EGY, QAT, SAU, ARE):
Standard (5-10 business days) - £24.99
Zone 8 - Asia (CHN, HKG, IND, JPN, MYS, SGP, KOR, THA):
Standard (5-10 business days) - £29.99
Zone 9 - Rest of the World (RoW):
Standard (5-10 business days) - £29.99
IMPORTANT Please note, that Lacylou London is not responsible for any customs or import charges on orders outside of the EU.
Duties & Taxes / Import Charges
All orders to European Member States are sent on a DDP service (Delivered Duties Paid)
Orders that total over €150 (including shipping) may incur additional duties which may be charged to you upon delivery by the courier.
All order outside of European Member States are sent on a DDU service (Delivered Duties Un-Paid)
.
Additional duties may be charged to you upon delivery by the courier.
IMPORTANT Any orders that delivery is declined by the customer due to non payment of customs duties will not be subject to a refund.
Returns
Items purchased on lacyloulondon.com website are eligible for return or exchange within 14 days of delivery.
All items must be unused and in their original condition, with all original tags and packaging intact to be eligible for return. You have a legal obligation to take reasonable care of the products while they are in your possession and whilst in transit back to us.
We recommend that you return products in their original packaging to ensure the necessary protection when in transit. We also recommend that returned goods be sent via insured, traceable delivery for your protection.
Please be aware that we are not liable for items that are lost or damaged during transit and we strongly recommend that all returns are sent using recorded delivery.
Please contact customer services info@lacyloulondon.com to return.
Exchanges
Exchange requests are only processed once we have received the original product back with us and are based on stock availability at that time.
We are not able to reserve or guarantee stock in advance of receiving the original product back.
Exchanges will be shipped to you, the customer, free of charge.
Should you be interested in an exchange we highly recommend you check the product page for the item you are looking to exchange. If the product page states the product is low in stock we recommend you place a new order and then follow the Returns procedure above to return the product you no longer want.
If you wish to exchange a product purchased from us, please fill out our exchange form here
Alternatively, please contact customer services support@lacyloulondon.com to request an exchange form.
Refunds
All returns that are shipped back to us, within the 14-day time period stated in our returns policy, will be refunded to the original form of payment.
Once we have received the returned product back to us, we will issue a refund within 30 days after receipt.
Please note, some banks have a further lead time from us processing the refund until the funds are credited back to your account.
If you have any questions regarding our Shipping, Import Charges, Returns, Exchanges or Refund policies, please contact customer services support@lacyloulondon.com.
Returns Address:
Returns Address: Lacylou London, Unit 6097 Kingsbury Trading Estate, 627 Kingsbury Road, Erdington, Birmingham, B24 9PP
Customer Service: support@lacyloulondon.com
Customer Chat: Whatsapp
Customer Phone: 0800 999 1224